Will the introduction of an EU Consumer Rights Directive on the 13th June 2014 signal the beginning of the end for 0844, 0845 and 0871 custo...

Of all the seasons, travelling in winter requires the most care. As a result we get a barrage of advice ranging from how to carry out checks...

Did you realise that even if you are moving offices across the road, you may not be able to keep your phone number? Furthermore, whether you...

Recently a much famed journalist, Lucy Kellaway talked about ‘The Telephone and New Office Technology’ on Radio 4. During the programme, she...

Fire services in England need to become more ‘effective and efficient’, the recently-published government report found. But before this can ...

The MOD has a primary role in civil protection and with the Olympics just around the corner, extensive contingency plans are already in plac...

Neil Worker, Head of Sales for the UK Commercial, talks about the importance of customer service in tough economic conditions. The answer ...